Shipping policy
Solarae Shipping Policy
At Solarae, we strive to deliver your orders as quickly and securely as possible. Please read our shipping policy to understand the process and timelines for receiving your purchase.
Processing Time
Most orders are processed within 1-4 business days, excluding weekends and holidays. Please note that orders placed after 12 PM (local time) or on weekends will be processed the following business day. Once your order has been processed, you will receive a shipping confirmation email with tracking information.
Pre-Order/ Bulk Order
Please allow orders the needed time to process if necessary. Some pieces are pre-order/ arriving in bulk. which means they take time upon request, these pieces might take from 2 weeks up to 2 months to process. Most pieces will not take this duration for processing, but if they do, it will be noted on the product description and our brands social medias.
Shipping Methods and Delivery Times
We offer various shipping options to meet your needs. The available shipping methods and their estimated delivery times are as follows:
- Standard Shipping: 5-7 business days
- Expedited Shipping: 2-3 business days
Please note: Shipping times may vary based on your location, and delays may occur due to factors outside of our control (e.g., weather, carrier delays, holidays). as well as bulk order factors mentioned above.
Shipping Rates
Shipping rates are calculated based on the size, weight, and destination of your order. You can view the shipping costs at checkout before confirming your purchase.
International Shipping
At this time, we offer international shipping to select countries. International shipping times and rates may vary due to location. Please note that customs fees, duties, or taxes may apply depending on the destination country, and these charges are the responsibility of the customer.
Address Accuracy
Please ensure that your shipping address is accurate and complete at the time of purchase. Solarae is not responsible for delays or lost packages due to incorrect or incomplete address information. If there is an error in your shipping address, please contact us immediately at [customer service email] to make corrections before your order is shipped.
Shipping Issues
If you experience any issues with your shipment, such as delayed or lost packages, please contact our customer service team at solaraesupport@gmail.com. We will assist you in resolving the issue with the carrier.
Holiday Shipping
During peak seasons or holidays, please allow additional time for processing and delivery. Shipping carriers may experience delays, and delivery times could be longer than usual. Be sure to place your order early to ensure timely delivery.
By placing an order with Solarae, you acknowledge and agree to the terms of this shipping policy. Thank you for choosing Solarae!